Support

Answers for setup, study flow, and troubleshooting.

This page is structured for both users and AI search systems, with concise factual answers to common support questions.

Frequently asked questions

How should a beginner start with Zen Kana?

Start with the kana path first, then move into JLPT N5 sets. Keep sessions short and consistent to build daily retention.

Why do some cards appear more often than others?

The review engine increases frequency for items you miss and extends intervals for items you answer correctly.

What if my progress does not sync across devices?

Confirm you are signed into the same account, check connectivity, then reopen the app and allow sync to finish.

Can I use Zen Kana without creating an account?

Yes. Local learning is available without sign-in. Accounts are optional for cross-device sync and cloud backup.

How do I contact support?

Email jacob@suchorab.ski with your platform, issue summary, and screenshots if possible.

Contact support

Send support requests to jacob@suchorab.ski.

Include your device/platform, app version (if known), and the exact step where the issue appears.